Refund Policy
At Gopal Dairy Farm, we strive to deliver the freshest dairy products to your doorstep. Due to the perishable nature of our products, please read our cancellation and refund policy carefully before placing an order.
Order Cancellation Orders for perishable dairy items like fresh milk, curd, ghee, and shrikhand can only be cancelled within 1 hour of placing the order or before the order has been dispatched from our store, whichever is earlier. Once an order is dispatched, it cannot be cancelled.
To cancel an order, please contact our customer support team immediately at +91 97555 22020 or email us at info@gopaldairy.com with your order details.
Returns and Replacement Due to food safety and hygiene guidelines, perishable items cannot be returned once delivered. However, we will gladly offer a replacement or refund in the following cases:
You received a damaged or leaked package.
You received an incorrect item.
The product delivered was expired or spoiled upon arrival.
If you face any issues with your order, you must notify us within 12 hours of delivery along with clear photos or video proof of the issue.
Refund Process Once your refund or replacement request is verified and approved by our team:
The refund will be initiated to your original payment method via Razorpay.
For online payments (UPI, Credit/Debit Cards, Net Banking), refunds will take 5 to 7 business days to reflect in your bank account.
In case of cash on delivery or wallet orders, store credit or direct bank transfer will be processed.
Contact Us For any refund or cancellation queries, reach out to us:
Brand Name: Gopal Dairy Farm
Email: info@gopaldairy.com
Phone: +91 97555 22020 | +91 98932 44040
Store Address: 10/3, New Palasia, Near Laxmi Memorial Hospital, Indore, MP 452001
Branch Address: 622, Greater Brajeshwari, Indore, MP 452016